Plant Guarantee

Five Stones Landscape
Plant Guarantee & Claims Policy
Effective August 20, 2026

Five Stones Landscape is committed to providing healthy, quality plant material and clear, consistent support when a product concern arises. This policy explains the requirements, coverage, exclusions, and remedies available for eligible plant claims.

Healthy Arrival Guarantee

If a plant is damaged during delivery or arrives with a health concern, the customer must contact Five Stones Landscape within 24 hours of delivery. The customer must provide the order or invoice number, a description of the concern, and clear photographs showing the plant and any relevant delivery damage.

Five Stones Landscape will review the claim and determine whether the plant’s health has been materially compromised. Approved arrival claims will receive store credit equal to 100% of the product value actually paid for the affected plant. Delivery, shipping, installation, labor, accessory, expedited, upgraded, or other service charges are not refundable or included in the store credit.

Plants Showing Temporary Delivery Stress

Transportation may cause temporary leaf drop, discoloration, minor broken twigs, or other cosmetic stress. These conditions do not automatically qualify a plant for store credit when the plant remains healthy and viable. Five Stones Landscape may provide planting or care instructions when a plant appears capable of recovery.

Incorrect Plant Variety

If a customer reasonably believes that a plant received is not the variety that was ordered, the customer must contact Five Stones Landscape within 60 days and provide the order or invoice number, photographs, and an explanation of the concern.

If Five Stones Landscape confirms that the plant was incorrectly identified or supplied, the customer will receive store credit equal to 100% of the product value actually paid for the affected plant.

Flower color, foliage color, plant shape, and overall appearance may vary with season, maturity, climate, growing conditions, photography, screen settings, and transportation stress. Natural variation alone does not establish that a plant is an incorrect variety.

Five Stones Installation Warranty

Plants in 5-gallon containers and larger that are installed by Five Stones Landscape are covered by a one-year warranty beginning on the date of installation, subject to the terms and exclusions in this policy.

If an eligible installed plant fails during the one-year warranty period and Five Stones Landscape approves the claim, the customer will receive store credit equal to 100% of the product value actually paid for the affected plant. The warranty covers product value only. Delivery, installation, labor, removal, reinstallation, accessory, and other service charges are not refundable and are not included in the store credit.

Store Credit Terms

All approved claims under this policy are resolved by store credit. Store credit is calculated using the actual amount paid for the affected plant after any discounts or promotions and is valid for 365 days from the date the credit is issued.

Store credit does not include delivery, shipping, installation, labor, accessory, expedited, upgraded, or other service charges unless Five Stones Landscape expressly agrees otherwise in writing.

Guarantee and Warranty Exceptions

A guarantee or warranty does not apply when plant loss or damage results from circumstances outside the reasonable control of Five Stones Landscape. Examples include: Planting outside the plant’s recommended USDA hardiness zone or in unsuitable site conditions. For plants not installed by Five Stones Landscape, failure to plant within 24 hours after delivery or purchase. Leaving plants in nursery containers beyond a reasonable establishment period or transplanting them into unsuitable containers. Improper planting depth, drainage, soil preparation, watering, fertilization, pruning, or maintenance. Drought, excessive watering, flooding, extreme heat, freeze damage, severe storms, wind, hail, fire, animals, vandalism, or other environmental events. Insect or disease problems that were not present at the time of sale or were not addressed within a reasonable period. Failure to follow planting, watering, or care instructions provided by Five Stones Landscape. Moving or transplanting a plant after its initial planting. Damage caused by third-party contractors, landscapers, property owners, utility work, construction, or chemical applications. Plants purchased as clearance, final sale, discounted due to condition, or specifically marked as excluded from the guarantee or warranty. Winter loss or failure to emerge in spring unless Five Stones Landscape expressly states otherwise.

Claims are available only to the original purchaser and are not transferable unless Five Stones Landscape agrees otherwise in writing.

Product & Website Disclaimer

Five Stones Landscape makes reasonable efforts to provide accurate plant photographs, descriptions, mature sizes, growing information, and other website content. Plant characteristics can vary because of climate, season, maturity, growing location, cultural conditions, and natural biological variation.

Photographs are representative and may not show the exact plant a customer receives. Screen settings, lighting, photography, seasonal changes, and shipping or delivery conditions may affect perceived colors and appearance.

Customers are responsible for considering whether a plant is appropriate for their property, climate, exposure, soil, drainage, available space, and intended use.

How to Submit a Claim

To request review under this policy, contact Five Stones Landscape using the contact information published on the Five Stones Landscape website. Please include your name, order or invoice number, the plant name, date of purchase, delivery, or installation, a description of the issue, and clear photographs of the affected plant.

Claims involving visible delivery damage or health concerns present at arrival must be reported within 24 hours of delivery. Five Stones Landscape may request that damaged packaging, plant material, plant tags, or other relevant items be retained until the claim has been reviewed.

Policy Administration

Five Stones Landscape reserves the right to revise this policy from time to time. The version in effect on the date of purchase will apply unless otherwise required by law.

Contact Us

Questions or requests regarding this Privacy Policy may be directed to: Five Stones Landscape 8125 W. Reno Ave. Oklahoma City, OK 73127 Email: retail@fivestoneslandscape.com