Return Policy
Five Stones Landscape
Returns & Refunds Policy
Effective August 20, 2026
Five Stones Landscape wants customers to understand their options before and after a purchase. This policy covers ordinary returns and refunds for eligible merchandise. Plant health, delivery damage, incorrect-variety, and eligible installation-warranty claims are handled under the separate Five Stones Landscape Plant Guarantee & Claims Policy.
General Return Window
Eligible non-plant merchandise may be returned within one (1) day of purchase. To qualify for a return, merchandise must be unused and unopened, include the original packaging when applicable, and be accompanied by the original receipt or other approved proof of purchase. Returns requested after the applicable return window may be declined.
Plant Purchases
Live plant purchases are final sale. Concerns involving plant health at delivery, delivery damage, an incorrect plant variety, or plants covered by the Five Stones installation warranty are not treated as ordinary returns and are governed by the Five Stones Landscape Plant Guarantee & Claims Policy. Approved plant claims are resolved through store credit rather than a refund to the original payment method.
Eligible & Non-Returnable Merchandise
Eligible non-plant merchandise may include unused and unopened tools, fertilizers, pottery, décor, and other merchandise that can reasonably be returned to inventory.
The following items are not eligible for ordinary return unless otherwise required by law:
• Live plants, except for claims specifically covered by the Plant Guarantee & Claims Policy.
• Clearance, final-sale, or specially discounted merchandise marked as non-returnable.
• Used, opened, damaged, altered, or incomplete merchandise that cannot reasonably be resold.
• Special-order, custom-order, or customer-specific products, except where a cancellation is permitted under this policy.
• Opened chemicals, fertilizers, pesticides, herbicides, or other consumable products.
Return Method
Eligible returns must be brought to a Five Stones Landscape location by the customer within the applicable return window. This requirement also applies to eligible merchandise originally purchased online or delivered by Five Stones Landscape. Five Stones Landscape does not provide return pickup for ordinary returns.
The original receipt or other approved proof of purchase is required. Returns without proof of purchase are not accepted. Five Stones Landscape may request identification or additional purchase information when reasonably necessary to verify a transaction.
Store Credit
Approved ordinary merchandise returns are issued as store credit in the form of a physical or digital gift card. Cash purchases are also returned as store credit. Five Stones Landscape does not provide direct exchanges; customers may use an approved store credit toward another purchase.
When a store credit is approved, Five Stones Landscape will process it within five (5) business days. Processing or delivery time for a digital or physical gift card may vary.
Restocking Fees
A 25% restocking fee applies to eligible returns of trees larger than 30 gallons, pallet items, and bulk materials. The fee is calculated from the applicable product value and is deducted from the store credit issued for the approved return.
Special-order and custom-order cancellations are also subject to a 25% fee to cover restocking and labor when the cancellation is otherwise permitted under this policy.
Non-Refundable Charges
Original shipping, delivery, installation, labor, removal, pickup, expedited-service, and other service charges are non-refundable unless Five Stones Landscape expressly agrees otherwise or applicable law requires otherwise.
For plant warranty and plant-health claims, only the eligible product value is credited under the Plant Guarantee & Claims Policy; delivery and labor charges are not included.
Order Cancellations
Orders may be cancelled within 24 hours of order placement by contacting Five Stones Landscape. Orders that have already been prepared, loaded, delivered, installed, specially ordered, or otherwise fulfilled may be subject to the normal return rules and applicable non-refundable charges.
Special-order and custom-order cancellations are subject to a 25% restocking and labor fee when cancellation is permitted. Five Stones Landscape may decline a cancellation if the order has already progressed to a point where it cannot reasonably be cancelled.
Damaged, Defective, or Incorrect Non-Plant Products
If a non-plant product is damaged, defective, or incorrect when received, contact Five Stones Landscape within three (3) days of delivery. Proof of purchase and photographs may be required.
After review, Five Stones Landscape may provide store credit for an approved claim. Damage caused after delivery, misuse, improper storage, improper application, or failure to follow manufacturer instructions is not covered unless otherwise required by law.
How to Request a Return or Refund
To request a return or refund, contact Five Stones Landscape or visit the applicable Five Stones Landscape location.
Email: [retail@fivestoneslandscape.com](mailto:retail@fivestoneslandscape.com)
Phone: (405) 789-4930
Website: https://fivestoneslandscape.com/return-policy
Business Address: 8125 W Reno Ave, Oklahoma City, OK 73127
Please have your receipt, invoice, or order number available. For damaged or incorrect merchandise, photographs may also be required.
Policy Administration
Five Stones Landscape reserves the right to review return requests for compliance with this policy and to revise this policy from time to time. The version in effect on the date of purchase will apply unless otherwise required by law.