Shipping Details
Five Stones Landscape
Shipping & Delivery Policy
Effective August 20, 2026
Five Stones Landscape offers local delivery and customer pickup based on product type, order size, destination, availability, equipment requirements, and site conditions. This policy explains order processing, pickup, local delivery, oversized and bulk orders, delivery responsibilities, and related charges.
Available Fulfillment Methods
Orders may be fulfilled through local delivery or customer pickup. Certain plants, bulk materials, pallet items, fountains, statuary, pottery, oversized products, and other merchandise may be limited to customer pickup or may require additional delivery charges due to size, weight, equipment requirements, or handling needs.
Order Processing
Orders are generally prepared within three (3) to five (5) business days after payment and order confirmation. Processing times may vary based on product availability, order size, weather, seasonal demand, special-order items, and delivery scheduling.
Five Stones Landscape will contact customers by email, text message, or phone when an order is ready for pickup or has been scheduled for local delivery.
Customer Pickup
Customer pickup is free. Orders may be picked up at Five Stones Landscape, 8125 W. Reno Ave., Oklahoma City, OK 73127, between 9:00 a.m. and 4:00 p.m., Monday through Friday.
Customers should wait until they receive confirmation that their order is ready before arriving for pickup. Orders may be ready as soon as 24 hours after order confirmation, depending on availability and preparation requirements.
Once a ready-for-pickup notification has been sent, customers are responsible for picking up the order within 36 hours unless other arrangements have been approved by Five Stones Landscape. Orders that are not collected within the applicable holding period may be subject to additional charges. Orders will not be held or staged for more than five (5) business days unless other arrangements have been approved; after that period, merchandise may be returned to inventory.
Five Stones Landscape staff may assist with loading when reasonably possible. Customers are responsible for providing a suitable vehicle and for properly securing merchandise for transport. Five Stones Landscape is not responsible for damage to a customer’s vehicle or merchandise resulting from customer transportation after loading.
Local Delivery Area
Five Stones Landscape provides standard local delivery within 25 miles of its Oklahoma City location. Orders outside the standard 25-mile delivery area may be available by quote.
Delivery availability and pricing may vary based on distance, order size, product type, equipment requirements, and site accessibility.
Local Delivery Charges
The standard local delivery fee is $45 for qualifying orders delivered within the standard 25-mile service area.
Additional charges may apply to deliveries beyond 25 miles and to heavier, oversized, or specialized items, including large trees, bulk products, palletized items, fountains, and other merchandise requiring additional equipment or handling. Difficult-access locations, multiple delivery trips, or other special delivery requirements may also result in additional charges. Applicable charges will be communicated before the order is finalized.
Bulk, Pallet & Oversized Orders
Bulk materials, pallet items, trees, large pottery, fountains, statuary, and other oversized merchandise may require specialized delivery equipment or handling. Depending on the product and delivery conditions, these items may be limited to local delivery or customer pickup and may require a delivery quote.
Customers are responsible for ensuring that the delivery location provides adequate and safe access for any truck, trailer, forklift, skid steer, or other equipment reasonably required to complete the delivery.
Five Stones Landscape personnel will unload merchandise or materials at the safest reasonably accessible location. Five Stones Landscape reserves the right to refuse or discontinue a delivery when site conditions create an unreasonable risk of injury or damage to property, merchandise, vehicles, or equipment. If delivery is refused because of unsafe or inaccessible site conditions, eligible product value may be issued as store credit; delivery and other service charges are non-refundable.
Delivery Scheduling
Local deliveries are scheduled Monday through Friday. Estimated delivery dates and times are not guaranteed and may change due to weather, traffic, product availability, equipment issues, scheduling demands, or other circumstances outside the reasonable control of Five Stones Landscape.
Five Stones Landscape may contact customers by phone, text message, or email regarding significant scheduling changes when reasonably possible.
Customer Responsibilities at Delivery
Customers are responsible for providing complete and accurate delivery information and for ensuring reasonable access to the delivery location.
The customer must identify a safe and accessible location for merchandise to be unloaded. Five Stones Landscape may refuse or modify a delivery when site conditions could reasonably damage property, equipment, or merchandise, or create a safety concern.
Customer presence is not required when an agreed and accessible delivery location has been provided. Merchandise left at the agreed delivery location is considered delivered once it has been unloaded.
Placing or delivering plants into pre-dug holes constitutes installation and is not included with standard delivery. Installation will only be performed when installation services are specifically included on the customer’s order.
Failed or Inaccessible Deliveries
If a delivery cannot be completed because of incorrect delivery information, locked gates, blocked access, unsafe site conditions, required customer absence, or another customer-controlled issue, additional delivery charges may apply before another delivery attempt is made.
Original delivery charges are non-refundable once a delivery attempt has been made or delivery services have otherwise been performed.
Damage or Problems at Delivery
Customers should inspect merchandise as soon as reasonably possible after delivery.
Plant damage or plant-health concerns present at delivery must be reported within 24 hours and are governed by the Five Stones Landscape Plant Guarantee & Claims Policy.
Damaged, defective, or incorrect non-plant products must be reported within three (3) days of delivery and are governed by the Five Stones Landscape Returns & Refunds Policy.
Customers should provide the order or invoice number, a description of the issue, and clear photographs. Packaging and damaged materials should be retained until the claim has been reviewed when applicable.
Non-Refundable Delivery & Service Charges
Shipping, delivery, installation, labor, removal, pickup, expedited-service, handling, and other service charges are non-refundable once the applicable service has been performed.
Product claims, returns, and store credits do not include reimbursement of delivery or labor charges unless Five Stones Landscape expressly agrees otherwise or applicable law requires otherwise.
Weather & Seasonal Conditions
Five Stones Landscape may delay delivery when weather or environmental conditions could create an unreasonable risk to plant health, product condition, customers, employees, vehicles, or equipment.
Delivery schedules may be adjusted during extreme heat, freezing conditions, severe weather, or other seasonal circumstances. Orders may be held and staged for up to five (5) business days and then returned to inventory unless other arrangements have been approved.
How to Contact Five Stones Landscape
Questions about delivery, pickup, or an existing order may be directed to:
Five Stones Landscape
8125 W. Reno Ave.
Oklahoma City, OK 73127
Email: [retail@fivestoneslandscape.com](mailto:retail@fivestoneslandscape.com)
Phone: (405) 789-4930
Website: https://fivestoneslandscape.com/shipping-details
Please have your order or invoice number available when contacting Five Stones Landscape about an existing order.
Policy Administration
Five Stones Landscape reserves the right to revise this policy from time to time. The version in effect on the date of purchase will apply unless otherwise required by law.